Privacy Policy
Who We Are
Our website address is: https://digirain.com.au.
Collection of Personal Information
We collect personal information when you register, place orders, interact with the website, or leave comments. This information includes:
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- Full name
- Postal address and phone number
- Email address
- Payment information (for purchases)
- Technical information from your device, such as IP address and browser details
- Comments (if provided on the website)
Purpose of Data Collection
- Your information is used for the following purposes:
- Processing and tracking orders
- Providing customer support
- Sending product updates, news, or marketing materials (with your consent)
- Improving and personalizing services
- Complying with legal and tax obligations
- Your personal information may also be used to process returns, refunds, or exchanges in accordance with our Refund & Returns Policy.
Use of Cookies and Similar Technologies
We use cookies to enhance your experience and analyze user behaviour. Cookies store small files on your device, such as login credentials, and help us recognize returning users. You can control or disable cookies through your browser settings, but some site functionality may be impacted.
If you leave a comment, you may opt-in to saving your name, email, and website in cookies for your convenience. These cookies will last for one year.
Additional cookies may be set during login and editing actions, including temporary cookies for session management. These do not contain personal data.
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Media and Uploaded Content
If you upload images to the website, avoid including location data (EXIF GPS) as visitors can download and extract this information. -
Sharing Information with Third Parties
Your personal information is only shared with third parties in the following cases:- Shipping providers to deliver orders
- Payment providers to process transactions
- Legal authorities, if required for compliance with judicial or legal requests
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Security and Protection of Information
We use industry-standard encryption and secure protocols to protect your personal and payment information. Only authorized personnel have access to your sensitive data, and all financial transactions are securely processed. -
Retention of Information
Personal information is retained as long as necessary for legal, administrative, and business purposes. After this period, the data is securely deleted. If you leave a comment, it and its metadata are retained indefinitely for future comment recognition and approval. -
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images). Embedded content behaves as if you visited the external site, which may collect data, use cookies, and track interactions. -
Your Rights
You have the right to: - Access, correct, or request the deletion of your personal information
- Limit the use of your information for marketing purposes
- Receive an exported file of the data we hold about you, including any data provided to us
- Request the erasure of your data (excluding data required for legal purposes)
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International Data Transfers
Your information may be stored on servers outside your country. We will ensure that data protection measures comply with applicable international standards. -
Children’s Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect data from children. If we discover that a child’s information has been collected, we will delete it immediately. -
Changes to the Privacy Policy
We may update this policy periodically. Any changes will be posted on this page, and we recommend reviewing this policy regularly. -
Contact Us
If you have any questions regarding this privacy policy or your rights, please contact us via:
Email: info@digirain.com.au